Terms and Conditions

General Terms and Conditions of Trade.

1. Riverside Bulbs offers buyers sound quality bulbs sourced from experienced growers. They are guaranteed to be of the variety named on the package in which they are sold, and on leaving the Riverside Bulbs premises will be in good condition. The bulbs will be in the quantity shown on the bag, at the prices indicated in the pricelist.
2. Prices are as shown in the pricelist and on the website, and apply for the appropriate selling seasons, (February to May and August to November). Occasionally replacement stock is purchased during the selling season at higher prices due to shortages in the market, in which case list prices may be increased. Such increases would not apply to any existing orders.  VAT is charged at the prevailing rate.  Prices do not include delivery, the cost of which is shown separately.
3. Collection: Local customers may want to collect their bulbs from us. Collections can be made by arrangement.
4. Our standard charge for Post and Packaging is £7.50 for England, Wales and Scottish Lowlands. Additional charges apply for deliveries elsewhere see Carriage for details.
5. Delivery will be made in secure packaging, usually via Courier or Mail, and will be sent to the address shown on the customer's order.  No signature is required, although advice is requested on where to leave parcels if there is no one to receive them. If parcels cannot be left at the addressees' premises for some reason, the parcel will be taken to the closest depot, and the customer advised where it may be collected.
6. Payment Method If you are paying by cheque, these should be made out to "Riverside Bulbs". As a matter of policy we do not cash cheques until the order is ready for dispatch. Alternately, complete your debit card details as shown on the website.  For mail-order card payments for additional security please leave the security code entry blank, and we will telephone you for the number once we have received your order. As with cheque payment, we do not process the payment until the bulbs are ready for dispatch. Please note: we prefer debit cards to avoid the high fees charged for credit card payments.
7. All payment data is destroyed once it has no further use. Any card details entered on the website are transmitted over a secure (SSL) link and stored using 128-bit encryption.
8. Damaged goods will be replaced if notified to the company within seven days of arrival. If replacement stock is no longer available and no alternative is acceptable, their value will be refunded in full.
9. Goods lost in transit will either be replaced, or if replacement stock is no longer available, their value will be refunded in full.
10. We aim for your satisfaction. Customers are protected under the Distance Selling regulations
11. The customer can amend an order up to two days before it is to be dispatched, or can cancel it before delivery, or seven days after the day of delivery. If the cancellation after delivery is due to a fault by the company the cost of the return of the goods will lie with the company. However, the company must be contacted before any goods are returned. If the cause of the goods being returned lies with the customer, the return carriage is their responsibility.
12. Returns Policy Because these items are classified as perishable items, we reserve the right to not accept returns unless we have previously agreed to do so, and that the items are returned at the sender's cost and in good condition. If we supply items which are not of the correct type or variety, we will refund the cost of these items, or replace them in the following season. Unfortunately, we cannot be held responsible for any items which fail to grow, as the individual growing conditions for these items are out of our control.
13. We begin despatching orders for "Autumn planting” from September onwards. For “In the Green” and for “Spring Planting” (including Dahlias) from early March.  Orders are fulfilled when stock becomes available, which is in early March and September. Orders are packed in order of receipt, although any special timing requests are normally accepted. Orders may also be collected from the Riverside Bulbs premises by arrangement.
14. No substitutions will be made without the acknowledgement of the purchaser
15. Where there are queries on the input to the order it is normal practice to contact the customer to obtain the necessary clarification.
16. In accepting a customer's order, and allocating it an order number, Riverside Bulbs enters into a contract with the customer to supply the bulbs in the quantities and at the prices indicated on the order form. Should the supply situation dictate that the order cannot be met, either in part or in full, the customer will firstly be advised, with the offer of a substitution, or will be refunded for the full value of the stock that cannot be supplied. The customer will have the right to cancel the whole order if more than 50% of the order in unavailable.
17. All customers of Riverside Bulbs are protected by all applicable UK laws.
18. Privacy statement We do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Hard copy of this document is available from Riverside Bulbs. The Flints, Monks Eleigh IP7 7JG