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The Flints, Monks Eleigh, Suffolk IP7 7JG
Tel: 01449 741551
Email: riversidebulbs@btinternet.com


Terms and Conditions

1. General Terms and Conditions of Trade.

  1. Riverside Bulbs offers buyers sound quality bulbs and corms sourced from experienced growers. They are guaranteed to be of the variety named on the package in which they are sold, and on leaving the Riverside Bulbs premises will be in good condition. The bulbs will be in the quantity shown on the bag, at the prices indicated in the pricelist. For bulbs sold by weight, please refer to the information headed "Weights of Daffodils & Narcissus" below
  2. Prices are as shown in the pricelist and on the website, and apply for the appropriate selling seasons, (January to May and August to November). Occasionally replacement stock is purchased during the selling season at higher prices due to shortages in the market, in which case list prices may be increased. Such increases would not apply to any existing orders.  We do not currently charge VAT. Should the sales turn-over of the Riverside Bulbs at some time in the future exceed the threshold for charging VAT, prices will be raised accordingly, though no such rise would affect orders already received.  Prices do not include delivery, the cost of which is shown separately.
  3. Collection: Local customers may want to collect their bulbs from us. Collections can be made by arrangement from September 1st into early November.
  4. Our standard charge for Post and Packaging is £7.50 for UK mainland deliveries. Should however your order contain one or more 25kg sacks of daffodils or narcissus please add £4.25 per sack. If you place a very large order for Daffodils or Narcissus we will look to palletise the order, which will reduce the carriage costs.  Please note: if you order from more than one of our spring planting, in the green or autumn planting ranges at the same time, we will make separate delivery charges for each.
  1. Orders for Scottish Islands, Isles of Man and Wight, and Northern Ireland are welcome, but may attract additional delivery costs. Please ask for a quotation.  We regret at present we cannot accept orders outside these areas. When placing your order online use the appropriate notification on the payment method page so we can take the correct P&P.
  2. Delivery will be made in secure packaging, usually via Courier or Mail, and will be sent to the address shown on the customer's order.  No signature is required, although advice is requested on where to leave parcels if there is no one to receive them. If parcels cannot be left at the addressees' premises for some reason, the parcel will be taken to the closest depot, and the customer advised where it may be collected.
  3. Payment Method If you are paying by cheque, these should be made out to "Riverside Bulbs". As a matter of policy we do not cash cheques until the order is ready for dispatch. Alternately, complete your debit card details as shown on the website.  For mail-order card payments for additional security please leave the security code entry blank, and we will telephone you for the number once we have received your order. As with cheque payment, we do not process the payment until the bulbs are ready for dispatch. Please note: we prefer debit cards to avoid the high fees charged for credit card payments.
  4. All payment data is destroyed once it has no further use. Any card details entered on the website are transmitted over a secure (SSL) link and stored using 128-bit encryption.
  5. Damaged goods will be replaced if notified to the company within seven days of arrival. If replacement stock is no longer available and no alternative is acceptable, their value will be refunded in full.
  6. Goods lost in transit will either be replaced, or if replacement stock is no longer available, their value will be refunded in full.
  7. We aim for your satisfaction. Customers from the European Union are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
  8. The customer can amend an order up to two days before it is to be dispatched, or can cancel it before delivery, or seven days after the day of delivery. If the cancellation after delivery is due to a fault by the company the cost of the return of the goods will lie with the company. However, the company must be contacted before any goods are returned. If the cause of the goods being returned lies with the customer, the return carriage is their responsibility.
  9. Returns Policy Because these items are classified as perishable items, we reserve the right to not accept returns unless we have previously agreed to do so, and that the items are returned at the sender's cost and in good condition. If we supply items which are not of the correct type or variety, we will refund the cost of these items, or replace them in the following season. Unfortunately, we cannot be held responsible for any items which fail to grow, as the individual growing conditions for these items are out of our control. We supply cultural instructions for all supplied bulbs and tubers, and are confident that if these are followed correctly satisfactory performance should result.
  10. We begin despatching orders for "Autumn planting” from September onwards, “In the Green” and for “Spring Planting” (including Dahlias) from mid-March.  Orders are fulfilled when stock becomes available, which is in early March and September. Orders are packed in order of receipt, although any special timing requests are normally accepted. Orders may also be collected from the Riverside Bulbs premises by arrangement.
  11. No substitutions are made without the acknowledgement of the purchaser.
  12. Where there are queries on the input to the order it is normal practice for a member of the management to contact the customer to obtain the necessary clarification.
  13. In accepting a customer's order, and allocating it an order number, Riverside Bulbs enters into a contract with the customer to supply the bulbs in the quantities and at the prices indicated on the order form. Should the supply situation dictate that the order cannot be met, either in part or in full, the customer will firstly be advised, with the offer of a substitution, or will be refunded for the full value of the stock that cannot be supplied. The customer will have the right to cancel the whole order if more than 50% of the order in unavailable.
  14. All customers of Riverside Bulbs are protected by all applicable UK laws.
  15. Privacy statement We do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Hard copy of this document is available from Riverside Bulbs. The Flints, Monks Eleigh IP7 7JG

Weights and Quantities of Daffodils & Narcissus
The weights shown are true at the date of weighing. Daffodil and narcissus bulbs do however gradually lose weight as they dry out. The lost moisture is replaced once the bulbs are planted.
How many bulbs are there in the sacks and bags? The first thing to note is that we sell the larger sizes of bulbs, described as 14/16's (i.e. over 14cms. in diameter). The reason for this is that each bulb will probably produce two, even three flowers, and being larger will grow on more strongly wherever they are planted. A 2kg bag of daffodils holds around 25 bulbs, whilst a 25kg (1/2 Cwt) sack holds just over 300 bulbs. Narcissus are usually a little smaller, and one can expect 30 to 35 bulbs per 2kg, or 400 per sack. Cheerfulness and Actaea are smaller still, so one will have as many as 45 in a 2kg bag, 550 in a sack.

Quality of bulbs
After many years of trading we know our suppliers in Holland and England, and can trust them to deliver us only stock that we are proud to sell. Nonetheless we still choose the old-fashioned method of hand counting our bulbs into bags to give us the opportunity to inspect each one before it leaves our premises. The exceptions to this are the daffodils and narcissus, although they too are inspected as we weigh them out.